Purchase Process

Welcome to Moonlight Caravan Rental. We strive to make your booking experience as smooth and straightforward as possible. Below is a step-by-step guide to our purchase process:

Step 1: Browse Our Caravans

1. Explore Our Fleet:

• Visit the “Fleet” page to view detailed information about each caravan we offer.
• Click on a caravan to see photos, specifications, pricing, and availability calendar.

Step 2: Select Your Dates

1. Check Availability:

• Enter your desired pick-up and drop-off locations as well as your desired date to check the availability of the selected caravan.
• If available, proceed to the next step. If not, you may select alternative dates or choose a different caravan.

1. Select Extras:

• Choose any additional options or extras such as delivery, pets, or camping equipment.

Step 3: Personal Information

1. Provide Contact Details:

• Enter your name, email address, phone number, and any special requests or notes.

Step 4: Payment Information

1. Review Your Booking:

• Review the summary of your booking, including dates, caravan details, extras, and total cost.

1. Enter Payment Details:

• Provide your payment information securely through our encrypted payment gateway.
• We accept major credit cards, debit cards, and other payment methods.

1. Confirm Payment:

• Double-check your details and confirm the payment to complete your booking.

Step 5: Confirmation

1. Receive Confirmation Email:

• Once your payment is processed, you will receive a confirmation email with your booking details, digital payment receipt, and any important information about your rental.

1. Booking Management:

• Log in to your account to view or manage your booking details, make changes, or cancel if necessary.

Step 6: Pick Up Your Caravan

1. Preparation:

• Before your pick-up date, you will receive a reminder email with instructions and any necessary documents.

1. Pick-Up Location:

• Arrive at our designated pick-up location on your scheduled date. Our team will assist you with the paperwork and provide an orientation on the caravan’s features.

1. Inspection and Handover:

• Inspect the caravan with our staff to ensure everything is in order. You will be issued a fiscal receipt for the paid service. Sign the rental agreement, and you’re ready to start your journey!

Step 7: Return Your Caravan

1. Schedule Return:

• Return the caravan to the agreed location on the specified date and time.

1. Final Inspection:

• Our staff will conduct a final inspection to ensure the caravan is returned in the same condition.

1. Receive Final Invoice:

• Any additional charges or refunds will be processed, and you will receive a final invoice.

Customer Support

If you encounter any issues or have questions during the booking process, our customer support team is here to help. Contact us at info@caravanrental.ba or call us at +387 62 888 066.

Thank you for choosing Moonlight Caravan Rental!